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Support

We're here to help you get the most out of our apps

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Having trouble with one of our apps? We're here to help! Choose the best way to reach us based on your needs.

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Get detailed help with technical issues, feature requests, or general questions.

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Bug Reports

Found a bug? Help us fix it by reporting the issue with details about what happened.

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Feature Requests

Have an idea for a new feature? We'd love to hear your suggestions!

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Frequently Asked Questions

DriftNotes stores your data locally on your device. To backup your notes:

  • Use iCloud backup (automatic if enabled in Settings > Apple ID > iCloud)
  • Export individual notes using the share feature
  • Use iTunes/Finder backup when syncing your device

Yes! MindDrift works completely offline for most features:

  • Creating and editing mind maps
  • Importing documents from your device
  • Viewing existing mind maps
  • Basic AI processing (using on-device capabilities)

Some advanced AI features may require an internet connection.

To enable location-based notes in DriftNotes:

  • Go to Settings > Privacy & Security > Location Services
  • Make sure Location Services is turned on
  • Find DriftNotes in the list and select "While Using App"
  • Open DriftNotes and allow location access when prompted

Yes! MindDrift supports importing various document formats:

  • PDF files
  • Text files (.txt)
  • Word documents (.docx)
  • Rich text files (.rtf)

Simply tap the import button in MindDrift and select your document from Files, iCloud, or other supported sources.

Absolutely! Privacy and security are our top priorities:

  • All data is stored locally on your device
  • We don't collect or store your personal content on our servers
  • Documents are processed locally when possible
  • We use Apple's secure frameworks for data storage

Read our full Privacy Policy for more details.

Updates are handled through the App Store:

  • Open the App Store app
  • Tap your profile picture in the top right
  • Scroll down to find DriftNotes or MindDrift
  • Tap "Update" if an update is available

You can also enable automatic updates in Settings > App Store.

App-Specific Support

DriftNotes DriftNotes

  • Location Issues: Make sure location services are enabled and you've granted permission to DriftNotes
  • Widget Not Working: Try removing and re-adding the widget from your home screen
  • OCR Problems: Ensure good lighting and clear text for best OCR results

MindDrift MindDrift

  • Import Issues: Check that your document format is supported and the file isn't corrupted
  • AI Processing: Some AI features require an internet connection and may take time to process
  • Performance: Large documents may take longer to process - this is normal

System Requirements

  • iOS Version: iOS 15.0 or later
  • Device: iPhone, iPad, or iPod touch
  • Storage: At least 100MB free space
  • Location Services: Required for DriftNotes location features

Response Times

We aim to respond to all support requests within 24-48 hours during business days. For urgent issues, please mark your email as "URGENT" in the subject line.

Still Need Help?

If you can't find the answer you're looking for, don't hesitate to reach out. We're committed to providing excellent support and making sure you have the best experience with our apps.

Contact Support